Question 1

How can I delete my data or account?

Accepted Answer

If you wish to delete your data or account, please follow these steps to ensure a secure and compliant process:

Email Request: Send an email to support@lifetrons.in from the email address associated with your account. This step is crucial for initial verification purposes.
Specify Account Details: In your email, please provide specific details related to your account (e.g., user ID, registered name) to help us accurately identify and verify your account ownership. This information is essential to protect your privacy and prevent unauthorized account changes.
Verification Process: Upon receiving your request, our team will initiate a verification process to confirm your identity and account ownership. This step may involve additional security questions or requests for information to ensure the request is legitimate.
Data Deletion Timeline: Once your account ownership is verified, we will proceed with the deletion of your data and account. Please note that this process can take between 30 to 60 days to complete, ensuring all data is securely and thoroughly removed from our systems.
Confirmation: After your data and account have been deleted, we will send you a confirmation email. This email will confirm that your personal information has been removed from our databases and systems.

We understand the importance of your privacy and are committed to handling your data deletion request with the utmost care and compliance. If you have any questions or need further assistance during this process, please feel free to reach out to our support team.

Question 2

What Information Do We Collect and When?

Accepted Answer

Types of Data Collected:
Identity Data: This includes information that can directly identify you, such as your email address, birth date, usernames, full names, and phone number.
Activity Data: The specifics of this data depend on the products you use and how you use them. It encompasses measurements of your physical activities (e.g., steps, distance traveled, calories burned) and body metrics (e.g., weight, muscle mass, fat and water percentage).

When is Data Collected:
Account Creation: When you set up a Lifetrons account, you provide personal data that becomes the cornerstone of our products and services, granting you access and control over your information.
Application Use: Personal data is recorded in your Lifetrons account when you use our apps to track health metrics like steps or weight.
Product and Service Usage: We collect personal data to assist in monitoring your health through each product's specific requirements, such as weight or fat mass measurements by our scales.
Data Sharing: If you opt to share your Lifetrons data with third-party apps (e.g., Google Fit, Apple Health), we facilitate this exchange through APIs. You can revoke this permission anytime via your Lifetrons account settings.
Customer Support Interaction: Should you reach out for assistance, the relevant personal data from your Lifetrons account becomes temporarily accessible to our support team to resolve your queries.

How Do We Use Your Personal Data?

Purpose of Data Processing:
Product and Service Provision: Your data is stored on your Lifetrons account and made accessible within the app, showing raw data like steps taken or weight.
Account Management: A Lifetrons account is necessary to use our products and manage your preferences and collected measurements.
Communication: Our customer support may process your personal data to address and resolve issues you report.
Improvement Initiatives: Anonymous personal data may be utilized to enhance our products, services, and customer support. This includes software adjustments and conducting health-related research and analyses to contribute to scientific advancements, ensuring your health data remains anonymized to protect your identity.

Frequently asked questions

How can I delete my data or account?

What Information Do We Collect and When?